WhatsApp Business in your Zellio workspace
Route WhatsApp conversations into the same queue as Instagram and TikTok—with AI, SLAs, and live order context.
WhatsApp is where buyers expect the fastest answers. Zellio keeps those threads inside your support dashboard so nothing lives in a personal phone.
WhatsApp inside the Zellio Support Dashboard
WhatsApp sits beside Instagram, Messenger & TikTok—same queue, SLAs, and live order context.
Technical overview
COD & delivery clarity
Answer payment and shipping with storefront truth—not screenshots or guesswork.
Built for spikes
Queue-safe, async ingestion when promos and flash sales flood WhatsApp overnight.
Team accountability
Assignments, internal notes, and audit trails replace shared phones and lost context.
Illustrative UI: channel volumes and workspace navigation mirror how teams run omnichannel support in Zellio.
Threads from WhatsApp Business land in the same queue as your other messaging channels—one backlog, one set of priorities.
Assignment rules, ownership, and internal notes behave consistently whether the customer wrote on WhatsApp or Instagram.
Conversation history stays attached to the customer profile so repeat buyers never re-explain their order story.
SLA timers and “first response” goals apply per channel or per workspace policy—ideal for WhatsApp-first markets.
Store & ops platforms paired with WhatsApp
Zellio is commerce-native. Connect the stack you already run so every WhatsApp reply reflects the same truth as your storefront.
Shopify
OAuth install and webhooks keep orders, customers, and fulfillments in sync—ideal for D2C brands running WhatsApp as a primary sales channel.
WooCommerce
WordPress merchants get order-aware WhatsApp support without tab-hopping to wp-admin; great for mixed social + site traffic.
EasyOrders
Regional EasyOrders stores sync into the same workspace—common where WhatsApp is the default buyer channel.
WordPress
Combine site content, forms, and (with Woo) commerce so WhatsApp agents reference the same policies and landing promises.
Custom & other platforms
Headless stacks, private APIs, or bespoke carts can push order and customer events so WhatsApp threads stay trustworthy at enterprise depth.
Unified timeline with the rest of your channels—one customer, one history.
AI and agents can reference orders and policies without exporting chats.
Team roles and workspace isolation for agencies and multi-brand operators.
Built for high-volume promotional days when message spikes hit overnight.
Why WhatsApp needs the dashboard—not a shared login
Personal devices do not scale. Zellio gives you accountability, analytics, and handoffs that a single Business app cannot.
