Shopify-native ops in Zellio
OAuth install, webhook-driven sync, and order-aware AI—the depth Shopify merchants expect from a serious ops stack.
Shopify is your system of record; Zellio is where conversations meet that record in real time.
Shopify orders powering the Zellio ops dashboard
OAuth + webhooks keep Shopify as source of truth while Zellio runs ops, inbox, and AI on live order events.
Technical overview
Never stale for money moves
Refunds, exchanges, and tracking answers use current Shopify state—not yesterday’s CSV import.
Built for Plus & D2C
Markets, tags, and line-item nuance flow into assignment rules and AI tools.
Social + storefront
WhatsApp and Instagram threads carry the same order graph your Shopify admin trusts.
Illustrative UI: performance and overview tabs mirror how teams monitor AI, SLAs, and channel mix with Shopify connected.
OAuth install with refresh tokens and scoped permissions per workspace.
Webhooks for orders, fulfillments, refunds, cancellations, and inventory signals (as exposed by your plan and apps).
Customer graph linking Shopify buyer profiles to omnichannel conversation history.
Line-item level context for partial refunds, exchanges, and bundle SKUs.
Shopify context on every channel Zellio supports
Customers do not care which admin you use—they want accurate answers in chat. Shopify makes that possible in each channel.
WhatsApp
COD, delivery windows, and exchange rules reference live Shopify fulfillments inside WhatsApp threads.
Facebook & Messenger
Messenger shoppers see the same Shopify order truth as on-site chat—critical for Meta ad traffic.
Instagram
DM selling with Shopify inventory checks reduces overselling during drops.
TikTok
TikTok volume spikes stay accurate when Shopify webhooks keep Zellio current within seconds.
Email
Email tickets attach Shopify timelines to long-form B2B and receipt threads.
SMS
SMS threads show Shopify fulfillment and order state beside short-form chat.
Run Shopify next to other commerce cores
Hybrid and migration scenarios are common—Zellio can connect additional storefronts where your plan allows.
WooCommerce
Transitional stacks or EU Woo + global Shopify—separate workspaces keep data clean while ops stays unified.
EasyOrders
Regional EasyOrders carts alongside Shopify for local payments; one ops team, separated commerce data.
WordPress
WordPress content + Shopify checkout: align site promises with inbox answers via shared knowledge.
Custom & other platforms
Headless Shopify or custom OMS events can augment native sync for bespoke enterprise fields.
Zid
Add Zid for KSA/GCC while Shopify covers global D2C—separate workspace data as needed.
Salla
Salla + Shopify hybrids: run regional and international lines with one CX org.
Secure OAuth and ongoing sync for orders, customers, and catalog signals.
AI agents and macros pull live fulfillment and refund state.
Multi-store and agency setups with workspace isolation.
Designed for async commerce events—never block checkout on ops jobs.
Why shallow Shopify chat widgets fail
If your helpdesk imports once a day, your AI lies politely. Zellio stays current so money-moving answers stay trustworthy.
