Email in the same Zellio workspace as chat
Route support@ and ticketed email into unified threading with SLAs, internal notes, and the same AI and store context as messaging.
Email still carries receipts, B2B, and complex cases. Zellio treats it as a first-class channel beside WhatsApp, Messenger, Instagram, and TikTok.
Email inside the Zellio Support Dashboard
Email sits beside WhatsApp & Instagram—threading, SLAs, AI, and order context in one Support Dashboard.
Technical overview
Long-form, fully governed
Built for receipts, B2B, and legal threads—with the same RBAC and audit posture as chat.
Same brain as messaging
Knowledge, macros, and AI drafts aligned with WhatsApp and social—not a siloed mailbox.
True channel mix
Reporting and SLAs cover email and social together so staffing matches real volume.
Illustrative UI: email appears in channel breakdowns alongside messaging sources.
Shared team inbox with conversation threading per customer—no more mystery forwards.
Unified assignment, tags, and internal comments matching chat channels.
SLA policies that treat email SLAs separately from WhatsApp speed targets when you need both.
Collision detection so two agents do not send conflicting email replies.
Store platforms email pairs with
Email inherits the same commerce fabric as chat. Each stack type keeps order truth beside long-form threads.
Shopify
Shopify merchants see order timelines inside email tickets—receipts, exchanges, and wholesale inquiries stay grounded.
WooCommerce
Woo stores get the same sidebar order context for lengthy email troubleshooting sessions.
EasyOrders
EasyOrders teams unify WhatsApp speed with email formality under one SLA engine.
WordPress
WordPress-led brands align site copy, forms, and email replies using one knowledge hub.
Custom & other platforms
Custom commerce cores map entities into email threads the same way they do for messaging.
Shared inbox with conversation threading per customer—no mystery forwards.
Knowledge, macros, and AI drafts grounded in the same workspace as chat.
Automation and workflows span email plus messaging in one automation graph.
Commerce sidebar with orders, refunds, and tracking when your storefront is connected.
Omnichannel without two systems
One queue discipline for chat and email means leadership sees real channel mix, not parallel inboxes.
