Zellio reads the message, checks the order, picks the right Zee agent, and takes the next action: reply, sell, follow up, or fulfill.
Where is my order?
Instagram DM
Order #1842 found
Shipped, arrives Friday
One AI layer chooses the right agent and only acts from live commerce data.
"Arrives Friday. Here's tracking."
Grounded - 97%
Customer updated
SLA protected automatically
Honest by design — what the platform does, not vanity numbers.
Every answer is backed by your real orders, products and policies — and escalates to a human when unsure.
WhatsApp, Instagram, TikTok, Messenger and email stitched into one timeline per customer.
Deep Shopify, WooCommerce, Salla and Zid ties surface the right order the moment a message lands.
Every prompt, tool call and action is logged and auditable. Regional residency, encrypted by default.
WhatsApp, Instagram, Messenger, TikTok, email, SMS — stitched into a single timeline per customer, with the order, refund and history right beside it.
A system of six specialized agents that run your entire customer journey — from first comment to delivered order, with no manual work in between.
Turns chat into money.
One shared graph of customers, orders & conversations — updated 0.3s after every event. Every agent reads the same source of truth.
Tenancy-safe isolation. One agent never sees another store’s policy or PII.
Tone, language, emoji policy and brand vocabulary tuned per store.
Comments become customers. Spam becomes silence.
Data residency in KSA, EU and US. Encryption at rest + in transit. Full audit trail. GDPR & PDPL-aligned by design.
Audit every prompt, every tool call, every retrieval. OpenAI, Anthropic, or self-hosted open weights — your choice.
Auto-detects the customer's language and replies natively — with localized brand voice and cultural nuance.
Zellio plugs into the e-commerce platform you sell on and the shipping carriers you ship with — not a closed, fixed list. Real-time store sync on one side, automated labels and tracking on the other.
Hosted, self-hosted or custom-built. Orders, inventory, customers and refunds stay in sync in real time.
Regional or global. Push orders out, generate labels, and track every shipment from chat to doorstep.
Try Zellio AI free for 14 days — connect your store, plug in your channels, see your inbox light up.
Every feature unlocked from day one. Multi-store, AI agents, workflows, all channels, all integrations. Cancel any time before the trial ends — no charge.
Can't find what you need? Our team replies in under 2 hours during weekdays.
Talk to a human →Talk to customers everywhere, run AI agents grounded in your store data, and turn conversations into revenue — all from one platform.