You sign up. We provide the platform.
These Terms govern your access to Zellio. By creating an account, you agree to them on behalf of yourself or, if applicable, the organization you represent. You confirm you have authority to bind that organization.
If your organization signs a separate Master Services Agreement with us, the MSA prevails where it conflicts with these Terms.
One workspace, your responsibility.
You're responsible for keeping your credentials safe and for everything done on your account. We require 2FA for admin roles by default and SSO for Enterprise customers.
- You must provide accurate billing info.
- You're responsible for your team's use, including the actions of anyone you invite.
- Sharing logins is a breach of these Terms (and a security risk).
How money moves.
Plans renew monthly or annually. Charges are made on the anniversary. We email a receipt within 24 hours.
| Plan | Billing | Refunds | Overages |
|---|---|---|---|
| Starter · $99/mo | Monthly | Pro-rated to day | Capped, not auto-charged |
| Growth · $349/mo | Monthly or annual (-20%) | Pro-rated to day | Soft cap, email alert |
| Scale · $1,200/mo | Annual | 30-day refund | Tier auto-bump available |
| Enterprise · custom | Annual / multi-year | Per MSA | Per MSA |
We never auto-charge overages without an email-confirmed upgrade. If you exceed your plan's volume, we email twice and then soft-throttle until you confirm.
What you can't do with Zellio.
You won't use the platform to:
- Send spam or messages that violate WhatsApp / Meta / TikTok platform policy
- Sell prohibited goods (illegal weapons, drugs, intellectual property infringement, etc.)
- Harvest personal data outside of legitimate commerce purposes
- Reverse-engineer the platform, scrape our docs, or run unauthorized load tests
- Build a competing AI agent service on top of our infrastructure
Violations may trigger workspace suspension. Repeat or critical violations trigger termination.
Your data stays yours.
You retain all rights to your conversation data, customer data, knowledge base content, and brand assets ("Customer Data"). You grant us a non-exclusive license to process Customer Data only for the purpose of providing the platform.
We do not use Customer Data for marketing, advertising, or to train models for other customers. See privacy policy →
AI is probabilistic — we treat it like that.
The Zee agents produce outputs based on your data, your prompts, and underlying foundation models. We make best efforts to keep outputs accurate, on-brand, and policy-compliant. We don't guarantee perfection — no LLM provider can.
You should review AI outputs sent on your behalf. We provide confidence scoring, audit logs, and per-action attribution so you can supervise. Critical actions (refunds, sensitive replies) are best run with human-in-the-loop policies, which you can configure.
Both directions.
We won't disclose your Customer Data to anyone outside our subprocessor list. You won't share our non-public technical documentation, contracts, or roadmaps without our written consent.
99.95% uptime — and credits if we miss.
| Monthly uptime | Service credit |
|---|---|
| < 99.95% | 10% of monthly fee |
| < 99.5% | 25% of monthly fee |
| < 99.0% | 50% of monthly fee |
| < 95.0% | 100% of monthly fee + termination right |
Scheduled maintenance windows (Sunday 02:00–04:00 UTC) excluded. Credits applied automatically.
Standard caveats, capped at fees paid.
The platform is provided "as is." To the extent permitted by law, we disclaim implied warranties. Our aggregate liability is capped at the fees you've paid us in the 12 months preceding the claim. None of this limits liability for fraud, wilful misconduct, or anything that can't legally be limited.
You can leave. We can ask you to.
- You can cancel anytime in workspace settings. We pro-rate to the day.
- We can terminate for Acceptable-Use breaches with 7-day notice (immediate for critical violations).
- On termination, you have 90 days to export your data. After that we purge per the retention policy.
DIFC courts. KSA jurisdiction for KSA-resident workspaces.
These Terms are governed by the laws of the Dubai International Financial Centre. Disputes are exclusively heard by DIFC courts — unless your workspace is pinned to KSA, in which case Saudi commercial courts apply.
Before filing, we ask 30 days of good-faith resolution attempts. Most things get sorted in a single call.
The words we use, defined.
Procurement team needs an SLA addendum or a signed PDF? We get them out the same day.