Terms of Service

1. Acceptance of Terms

By accessing and using Zellio AI ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use our Service.

Third-Party Platforms Our Service integrates with third-party platforms including Shopify and Meta (Facebook/WhatsApp). By using our Service, you also agree to comply with their respective Terms of Service, Platform Policies, and Advertising Policies.

2. Description of Service

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• Automate customer support responses across multiple channels
• Manage customer conversations via email, WhatsApp, SMS, and live chat
• Access order history and customer data to provide context-aware support
• Generate AI-powered responses and recommendations
• Streamline support workflows for merchants

3. User Accounts

3.1 Account Creation

You must create an account to use our Service. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must use a strong password (minimum 8 characters)
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account

3.3 Account Types

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4. Data Processing Agreement

4.1 Roles and Responsibilities

Data Controller You (the merchant) are the data controller for your customers' personal data.

Data Processor We act as a data processor, processing customer data on your behalf solely to provide the Service.

4.2 Data Processing Terms

• We will only process customer data as necessary to provide the Service
• We will not use customer data for any purpose other than providing the Service
• We will not sell, rent, or share customer data with third parties except as required to provide the Service
• We will implement appropriate technical and organizational measures to protect customer data
• We will assist you in responding to data subject requests (access, deletion, portability)
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4.3 Sub-processors

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4.4 Data Transfers

Customer data may be transferred to and processed in the United States and other countries. We ensure appropriate safeguards are in place for such transfers, including encryption and contractual protections.

4.5 Data Retention and Deletion

• We retain customer data only as long as necessary to provide the Service
• Upon workspace deletion, all customer data is permanently deleted within 30 days
• You may request deletion of specific customer data at any time
• We maintain backups for disaster recovery, which are also deleted according to our retention schedule

5. Security Commitments

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5.1 Technical Measures

• AES-256-GCM encryption for data at rest
• TLS 1.3 encryption for data in transit
• Encrypted database backups
• Regular security updates and patches

5.2 Organizational Measures

• Role-based access control
• Workspace-level data isolation
• Security incident response procedures
• Regular security training for staff

5.3 Security Incident Notification

In the event of a security breach affecting your data, we will notify you within 72 hours of becoming aware of the breach, along with details of the incident and remediation steps.

6. Acceptable Use Policy

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• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Engage in fraudulent or deceptive practices
• Harass, abuse, or harm others
• Spam customers or send unsolicited messages
• Attempt to gain unauthorized access to our systems
• Reverse engineer or attempt to extract source code
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7. Intellectual Property

7.1 Our Intellectual Property

The Service, including all software, designs, text, graphics, and other content, is owned by Zellio AI and protected by copyright, trademark, and other intellectual property laws.

7.2 Your Content

You retain all rights to your content (customer data, conversation history, etc.). By using the Service, you grant us a limited license to use your content solely to provide the Service.

7.3 AI-Generated Content

AI-generated responses created by our Service are owned by you. We do not claim ownership of AI-generated content.

8. Fees and Payment

8.1 Subscription Plans

We offer various subscription plans (Free, Pro, Enterprise) with different features and pricing. Current pricing is available on our website.

8.2 Billing

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change our pricing with 30 days' notice
• Failure to pay may result in service suspension or termination

8.3 Free Trial

We may offer a free trial period. If you do not cancel before the trial ends, you will be automatically charged for the selected plan.

9. Service Level and Uptime

We strive to maintain 99.9% uptime for our Service. However, we do not guarantee uninterrupted access and may perform maintenance that temporarily affects availability. We will provide advance notice of scheduled maintenance when possible.

10. Termination

10.1 Termination by You

You may terminate your account at any time through the dashboard settings or by contacting support. Upon termination, your data will be deleted within 30 days.

10.2 Termination by Us

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for other legitimate business reasons. We will provide notice when possible.

10.3 Effect of Termination

• Your access to the Service will immediately cease
• All customer data will be deleted within 30 days
• You will not be entitled to a refund of prepaid fees
• Provisions that should survive termination will continue (e.g., confidentiality, liability limitations)

11. Limitation of Liability

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• THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
• WE ARE NOT RESPONSIBLE FOR AI-GENERATED RESPONSES OR CUSTOMER INTERACTIONS
• YOU ARE RESPONSIBLE FOR REVIEWING AND APPROVING AI RESPONSES BEFORE THEY ARE SENT

12. Indemnification

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• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable laws
• Your infringement of third-party rights

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

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• The Service will be uninterrupted, secure, or error-free
• AI-generated responses will be accurate or appropriate
• Defects will be corrected
• The Service will meet your specific requirements

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the new Terms.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

15.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration, except that either party may seek injunctive relief in court.

16. Miscellaneous

16.1 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Zellio AI.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

17. Contact Information

For questions about these Terms, please contact us: