AI product suite
AI use cases for e-commerce
Five practical scenarios for each Zee product—support, social, on-site chat, and conversational sales. Same stories you see in the footer, expanded here for sharing and planning.
20 articles
Zee Care
Automate order status updates (WISMO)
Send proactive “where is my order?” updates across email, WhatsApp, and chat using live carrier and fulfillment data so customers stop opening tickets.
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Handle returns and refunds automatically
Guide shoppers through policy checks, RMA creation, label generation, and refund timing with guardrails so finance and ops stay in control.
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Resolve payment and billing issues
Detect failed charges, partial captures, and subscription billing questions, then surface the right next step or escalate with full payment context.
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Manage product exchanges (size/color)
Validate inventory, suggest alternates, reserve stock, and create exchange orders without agents copying SKUs between systems.
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Monitor customer satisfaction
Trigger CSAT after key moments, cluster feedback by product and channel, and alert teams when sentiment drops after delivery or support.
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Looking for technical agent patterns (routing, policy automation, handoff)? See Zee agent architecture