Zellio AI is an AI-powered customer support and engagement platform for e-commerce businesses. Automate omnichannel support across WhatsApp, Instagram, Messenger, Email, and more — with deep Shopify and WooCommerce integrations. View our privacy policy.

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The Platform · 04 product surfaces

One platform.
Four ways it changes everything.

Improve every reply. Sell from every channel. Follow up on autopilot. Run support like a team three times bigger. Each pillar shipped and running in production today.

Start free trialSee the features
01Improve

Every reply three times sharper.

The AI Copilot drafts a response for every incoming message — grounded in the customer's order history, your knowledge base, and your brand voice. Your team reviews, edits, sends.

  • ✓Drafts grounded in real Shopify, WooCommerce or custom data — no hallucinations.
  • ✓Brand-tuned voice. Sample 50 of your past replies and Zellio matches the tone.
  • ✓Arabic, English, French, Spanish — auto-detected, written natively.
  • ✓Confidence scoring & auto-escalation when the AI is unsure.
See it in your inbox →Meet the agents
app.zellio.ai/inbox
Sarah · IG · 2m
Where's my robe? It's been a week 😩
✦AI draft · grounded · order #1842
Hi Sarah — your Lavender Robe shipped Tuesday and arrives Friday Mar 22. Here's the live tracking link 🩷
Use draftEdit97% confidence
02Sell

Turn every DM into a closed order.

Zee Sale recognizes intent the moment it appears — "Do you have this in M?" — surfaces the right product, confirms the order, and hands off to checkout without a single agent in the loop.

  • ✓Product carousel native to each channel (WhatsApp catalog, IG product tags).
  • ✓Live inventory check, size suggestions, alternate-color upsells.
  • ✓Cart checkout via WhatsApp Pay, Apple Pay, Stripe — wherever your customer is.
  • ✓Abandoned-cart recovery flows that actually convert.
See conversational commerce →
Orders · today$24,180
From DMs
142
AI closed
89
Cart save
$3.1k
Sarah Khoury
#1842 · Lavender Robe — M
Shipped$89
Layla Rashid
#1841 · 3× Silk Set
AI Closed$240
Aya Mostafa
#1840 · Cotton Tee — L
Asked AI$48
03Followups

Campaigns that feel like a friend, not a blast.

Drag-and-drop flows for restock pings, post-purchase check-ins, win-back, VIP unlocks. Personalized by AI per customer — so 10,000 messages feel like 10,000 conversations.

  • ✓Trigger on any Shopify event, customer segment, or AI-detected intent.
  • ✓Branch on customer reply — natural language, not keyword matching.
  • ✓Frequency caps & channel-aware (don't WhatsApp + email + IG the same thing).
  • ✓Attribution baked in. See revenue per flow, per step, per channel.
Build your first flow →
Restock — Lavender Robe (M)
● Live
Shopify · inventory_back_in_stock
342 matched
WhatsApp · personalized restock ping
94% delivered
Replied → AI closes
128 orders · $11,392
No reply → wait 24h
Email follow-up · 18% open
04Support

Run support like a team 3× bigger.

Assignment rules, SLAs per channel, AI-assisted triage, real-time agent coaching. See exactly who's stuck, who's crushing it, and which intents are spiking — all live, all visible.

  • ✓Smart routing by language, intent, customer tier, urgency & agent specialty.
  • ✓Live agent coaching: tone hints, missing info prompts, knowledge nudges.
  • ✓Per-agent & per-team scorecards with side-by-side AI vs. human comparison.
  • ✓Macros, snippets, and shortcut keys that feel right after one shift.
See team-size pricing →
Agent performance · this week
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And more

All the things still in the box.

No upsells. No "Enterprise only." Every plan ships with every feature below.

U

Unified inbox

WhatsApp, IG, TikTok, Messenger, email, SMS, live chat in one queue.

A

AI Copilot

Drafted reply for every conversation. Always grounded, always editable.

A

Agent marketplace

Drop-in Zee Care, Sale, Social, Chat — or build your own with prompts.

L

Live analytics

Real-time dashboards by channel, agent, SKU, intent. Export anywhere.

B

Brand voice

Train the AI on 50 of your past replies. New agents sound like you on day one.

A

Audit log

Every AI action timestamped, attributable, reversible. Audit-ready logging.

A

Arabic-first

Native MSA + dialectal Arabic, full RTL UI, KSA data residency.

T

Team workspaces

Multi-brand isolation. Run many stores from one account, zero cross-tenant leaks.

M

Macros & shortcuts

Custom templates, hotkeys, autocompletes. Power-user inbox at v1.

G

Granular permissions

Role-based access. Customer PII visible only to those who need it.

V

VIP detection

AI flags high-value customers. Auto-route to your best agent, instantly.

A

Approval workflows

Refunds > $X, returns, escalations — gated by your rules, never AI alone.

Start with one feature. Grow into the rest.

14-day free trial. Connect Shopify in 60s. Every feature on every plan.

Start free trialSee pricing
Zellio AI

The AI commerce platform for brands that sell everywhere. Built in MENA.

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