SMS beside WhatsApp and social in one queue
Send and receive support and transactional SMS in Zellio with the same assignments, SLAs, and store-backed context as your other channels.
Buyers expect order updates and quick answers by text. Centralizing SMS prevents siloed phones and keeps every message in your audit trail.
SMS in the Zellio Support Dashboard
SMS shares the Support Dashboard with WhatsApp & Instagram—same queue, SLAs, and order context.
Technical overview
Transactional + conversational
Blend shipping alerts with two-way support without losing the thread history.
Commerce-aware
Agents see order state beside SMS so “where is my order?” gets the same truth as chat.
Governed sending
Workspace policies, quiet hours, and opt-out respect reduce compliance risk at scale.
Illustrative UI: SMS shows in channel mix charts so leaders staff for text volume honestly.
Inbound SMS lands in the same queue as other channels with tags, priority, and ownership.
Outbound replies use approved templates where your workspace requires them.
Link phone identifiers to customer profiles when matched to store or CRM data.
Collision detection prevents duplicate texts when multiple agents are online.
Store platforms SMS pairs with
SMS converts best when answers match storefront truth. Zellio customers commonly pair these commerce cores with text.
Shopify
Shopify order and fulfillment signals keep SMS WISMO answers accurate at scale.
WooCommerce
Woo merchants add SMS without losing the WordPress-native flexibility they already run.
EasyOrders
EasyOrders + SMS is common in WhatsApp-heavy markets—one workspace, both channels.
WordPress
WordPress-led brands align landing promises with SMS replies via shared knowledge.
Custom & other platforms
Custom OMS or headless stacks can push events so SMS threads stay as trustworthy as API responses.
Two-way threads in the same inbox as WhatsApp, Messenger, Instagram, and TikTok.
Template-friendly for OTP, shipping, and policy-safe snippets with compliance in mind.
AI and macros reference live orders when your commerce stack is connected.
Channel analytics include SMS volume next to social for staffing decisions.
Stop juggling SIMs and spreadsheets
Route SMS through Zellio so ownership, reporting, and handoffs match the rest of your support operation.
