Question 1

What is Zellio AI?

Accepted Answer

Zellio AI is an AI-powered, end-to-end customer support and engagement platform specifically designed for e-commerce businesses. We provide intelligent automation, unified multi-channel communication, and deep e-commerce integrations to help businesses automate customer support across WhatsApp, Instagram, Messenger, Email, and Telegram.

Question 2

How does Zellio integrate with Shopify?

Accepted Answer

Zellio integrates seamlessly with Shopify through OAuth authentication. Once connected, our AI agents can access order history, product catalogs, and customer data to provide context-aware support. The integration syncs automatically via webhooks, ensuring real-time updates on orders, refunds, and customer inquiries.

Question 3

What channels does Zellio support?

Accepted Answer

Zellio supports multiple communication channels including WhatsApp Business API, Instagram Direct Messages and Comments, Facebook Messenger, Email, and Telegram. All conversations are unified in a single inbox, allowing you to manage customer support from one place.

Question 4

Is Zellio GDPR compliant?

Accepted Answer

Yes, Zellio is fully GDPR compliant. We act as a data processor and strictly adhere to data protection regulations. All customer data is encrypted at rest and in transit, and we provide tools for data deletion, access requests, and portability. We also comply with Shopify API Terms and Meta Platform Policies.

Question 5

How much does Zellio cost?

Accepted Answer

Zellio offers flexible pricing plans to suit businesses of all sizes. We offer a free trial with no credit card required. Contact our sales team or visit our pricing page for detailed information on plans and features.

Question 6

Can I use my own AI model?

Accepted Answer

Yes, you can link your GPT-4 key or use Zellio's managed AI service. Our platform supports custom AI model configurations, giving you flexibility in how you want to power your customer support automation.

Question 7

Do I need to hire an AI specialist?

Accepted Answer

No, Zellio is designed to be user-friendly and doesn't require any AI expertise. Our platform is intuitive and easy to set up. Our guided onboarding process helps you get started quickly, and our support team is available to assist with any questions.

Question 8

What happens when the AI doesn't know the answer?

Accepted Answer

When the AI doesn't have an answer, it can seamlessly transfer the conversation to a human agent or provide alternative support options. You can configure escalation rules to ensure customers always get the help they need.

Question 9

How long does the setup take?

Accepted Answer

Setup typically takes just a few minutes. Our guided onboarding process helps you connect your e-commerce store, configure channels, and set up your AI agents quickly and easily. Most businesses are up and running within 15 minutes.

Question 10

Does Zellio support social media comment moderation?

Accepted Answer

Yes, Zellio includes advanced social commerce features including AI-powered comment classification, sentiment analysis, and automated moderation for Facebook, Instagram, TikTok, Twitter, YouTube, and LinkedIn. Comments can be automatically hidden, deleted, or converted to direct messages.

Question 11

Can Zellio handle order inquiries and refunds?

Accepted Answer

Absolutely. Zellio is e-commerce-native and understands orders, products, shipping, and refunds. Our AI agents can look up order details, track shipments, process refund requests, and answer product questions using real-time data from your e-commerce platform.

Question 12

What e-commerce platforms does Zellio integrate with?

Accepted Answer

Zellio integrates with Shopify, WooCommerce, and EasyOrders. We also support custom e-commerce platforms through our API. Our deep integrations allow AI agents to access order history, product catalogs, and customer data for context-aware support.

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Frequently Asked Questions

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