Zellio AI is an AI-powered customer support and engagement platform for e-commerce businesses. Automate omnichannel support across WhatsApp, Instagram, Messenger, Email, and more — with deep Shopify and WooCommerce integrations. View our privacy policy.

Privacy PolicyTerms of Service
Zellio AI
PlatformAI AgentsSolutionsIntegrationsThe EnginePricingContact
Sign inStart free trial
Home/Security
Defense-in-depth · zero secrets

Customer data is the product.
We defend it like that.

Six concentric layers. Zero-trust everywhere. PII never crosses workspaces, never trains a global model, never leaves your region. Here's how, in detail.

3
Regions · EU · KSA · US
≤ 4h
Critical patch SLA
Perimeter · WAF + DDoS
Network · zero-trust mesh
App · OWASP top 10
Data · workspace-scoped
Capabilities · 11

What you actually get,
not what we say in slides.

End-to-end encryption — in transit, at rest, on every backup.

TLS 1.3 with certificate pinning. AES-256-GCM at rest. Customer-managed keys (AWS KMS) on Enterprise. Backups encrypted with separate KMS-rotated DEKs.

Encryption by design

Workspace isolation

Logical row-level isolation. AI retrieval can never reach into another tenant's data.

Zero-trust mesh

Every service-to-service hop is mTLS-authenticated. No flat internal network.

Tamper-evident audit log

Every AI decision, every override, every data access — cryptographically chained.

Role-based access (RBAC)

Granular permissions per channel, per workspace, per action. Approval chains.

SSO & SCIM for the whole org

SAML 2.0 + OIDC. Google Workspace, Okta, Entra, Auth0. SCIM provisioning & deprovisioning. Required by default on Enterprise plans.

24/7 SOC

Always-on monitoring. SIEM with custom commerce-specific detection rules.

Bug bounty

Public program with HackerOne. $500–$25k per critical finding.

3-region residency

EU · KSA · US. Workspace-pinned. No cross-region replication.

Incident response

If something does happen.

A five-stage protocol every Zellio engineer can recite. We're more proud of the drills than the never-broken streak.

01
≤ 60s
Detect
SIEM rule fires. Auto-paged on-call.
02
≤ 15m
Triage
Severity assigned. Status page updated.
03
≤ 1h
Contain
Affected tenant scoped. Blast radius limited.
04
≤ 24h
Notify
Customer + DPA-aware notification.
05
≤ 7d
Post-mortem
Public PM. Concrete remediation steps.

Need to dig deeper?

Our security team answers vendor questionnaires in < 48 hours. Security documentation & DPA available on request.

Talk to securityOpen Trust Center
Zellio AI

The AI commerce platform for brands that sell everywhere. Built in MENA.

X (Twitter)LinkedInInstagramFacebookYouTubeGitHub
Platform
FeaturesThe EngineAI agentsIntegrationsSolutionsPricing
For brands
Shopify storesWooCommerceD2C foundersEnterpriseAgencies
Resources
Use casesFAQChangelogBlogStatus
Company
AboutSecurityPrivacyTermsContact
© 2026 Zellio AI · Made for brands that sell online.zellio.ai