Solution
Agencies and multi-brand
Workspace isolation, repeatable playbooks, and omnichannel support per client.
What breaks without the right stack
- Accidental cross-client leakage from shared inboxes or spreadsheets
- Inconsistent SLAs when each brand uses ad hoc phone trees
- Hard to prove which brand drove which workload in reporting
How Zellio fits
- Separate workspaces keep connectors, conversations, and AI context partitioned
- Per-brand channel mix with shared hiring patterns your team learns once
- Assignment and tags reflect which client owns the thread
- Ops integrations can mirror each brand stack without merging data
Where teams live in Zellio
Account leads split time between Support (CX delivery) and Ops (per-client operational reviews) depending on the retainer.
Support per brand · Ops per brand · Zero cross-tenant bleed