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20+ use cases · 6 agents · 1 platform

Every place AI actually shows up
in your commerce day.

A full menu of the workflows Zellio's Zee agents already handle for live brands. Click any to see the full setup, sample threads, and the metric it moves.

CZee Care5SZee Sale5SZee Social5CZee Chat5
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Customer support · 5 use cases
Zee Care
Answers most questions end-to-end · in seconds
Most used · WISMO

"Where is my robe?" — answered instantly.

Live order lookup against Shopify, tracking link injection, ETA prediction. The single most common DM your store receives is fully automated, with audit trail per reply.

The #1 DM your store receives — fully automated
Read full use case →
Returns & refunds

RMA + refund — without a ticket.

Policy-safe AI. Refund window check, RMA generation, label dispatch — all in chat.

Read full use case →
Payment

Failed payment recovery.

Detects bounce, suggests fix, gets the order through.

Exchanges

Size-swap, no humans.

Real-time inventory check, instant exchange flow.

CSAT & sentiment

Triage angry threads before they review-bomb you.

Sentiment-aware routing escalates the unhappiest conversations to your best agent, ranked by urgency.

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Conversion & sales · 5 use cases
Zee Sale
Turns DMs into orders · lifts order value
Order in chat

The whole purchase fits inside the DM.

Detect intent → surface SKU → variant logic → WhatsApp Pay or Stripe checkout. Customer never leaves the thread.

Checkout without ever leaving the thread
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Cart recovery

The drop-off triggers a real conversation.

Not a generic email. A personal WhatsApp DM, in tone, at the right hour.

Upsell & bundle

"Want the matching headscarf?"

Smart bundle suggestions that lift AOV without feeling pushy.

Recommendations

Behavior-aware suggestions.

"Customers like you also loved" — but actually like you.

Conversion nudges

"Hey, still thinking?" — sent at the moment of doubt.

Reads on-site behaviour: hover-time on PDP, scroll-depth on reviews, exit intent. Zee Sale steps in with the question they were about to ask.

Read full use case →
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Comments & community · 5 use cases
Zee Social
Every comment covered · replies while the reel is hot
Comments → DMs

Move buying intent into a private chat.

"Where can I buy this?" goes from a public comment to a closed sale, automatically.

Auto-reply

Every comment, replied in your brand voice.

When the reel goes viral and you've got minutes to react — Zee Social replies to every comment. Each one personalized, on-brand, sentiment-aware. Crisis triggers route to humans.

Built for the moment a reel goes viral
Read full use case →
Brand mentions

Catch every @-mention.

UGC monitoring across IG, TikTok, X. Auto-engage on positive, escalate on negative.

Intent & tone

Read the room.

Tone classifier separates flirty fans from genuine product asks.

Cross-platform

One queue, all socials.

IG + TikTok + Messenger + WhatsApp comments merged.

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On-site widget · 5 use cases
Zee Chat
Guides visitors to checkout · under 11kb
Site answers

Trained on your store, not the internet.

Every reply grounded in your product feed, your KB, your policy. No hallucinations.

Context-aware

It knows the page they're on. The size in their cart. Their last order.

Zee Chat sees the PDP, the cart contents, returning-customer status — and pre-loads the right helper. No "what product are you talking about?" loops.

Context-aware from the first message
Read full use case →
FAQ answers

Instant policy & shipping Qs.

No more "click the help center" dead-ends.

Handoff

Clean human takeover.

Full context, suggested reply, sidebar with order — handed to your best agent.

Realtime

Live inventory + ETA.

Pulled from Shopify in real time. No stale data.

20 use cases. One 14-day trial.

Switch on the ones that match your store. Skip the ones that don't. Free trial — every Zee agent included.

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Zellio AI

The AI commerce platform for brands that sell everywhere. Built in MENA.

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