Zellio AI is an AI-powered customer support and engagement platform for e-commerce businesses. Automate omnichannel support across WhatsApp, Instagram, Messenger, Email, and more — with deep Shopify and WooCommerce integrations. View our privacy policy.

Privacy PolicyTerms of Service
Zellio AI
PlatformAI AgentsSolutionsIntegrationsThe EnginePricingContact
Sign inStart free trial
Meet the Zee Family · 06 production agents

Six AI agents.
One commerce brain.

Care for support. Sale for conversion. Social for community. Chat for live web. Retention for win-back. Operate for fulfillment. Each one trained on commerce — not generic chat — and grounded in your real store data.

Start free trialMeet the agents
C
Active

Zee Care

Customer support

The one that handles "where's my order," "can I exchange this," "this arrived broken." Grounded in your Shopify, your KB, your policy.

HandlesMost questions end-to-end
Reply speedIn seconds
ToneOn-brand, every time
See Zee Care →
S
Active

Zee Sale

Conversion & sales

Detects buying intent the moment it appears, surfaces the right SKU, handles size-matching and upsells, walks the customer to checkout.

In-threadCloses orders in DM
UpsellLifts order value
RecoveryWins back abandonments
See Zee Sale →
S
Active

Zee Social

Comments & community

Catches every Instagram comment, TikTok mention and story reply. Sentiment-aware, brand-voice trained, never lets a fan go unheard.

CoverageEvery comment, every mention
Reply speedWhile the reel is still hot
RoutingVIPs and crises flagged
See Zee Social →
C
Active

Zee Chat

On-site live chat

The tiny widget in the corner of your storefront. Pre-purchase guidance, sizing help, real-time inventory check. Hands cleanly to humans when needed.

On PDPGuides visitors to checkout
Self-serveMost questions answered
Page weightUnder 11kb
See Zee Chat →
R
Active

Zee Retention

Follow-up & win-back

Follows up with customers who didn't buy, wins back lapsed ones, and sends refill nudges — personalized by behaviour and LTV, never blasts.

Win-backWins customers back
ReactivationBrings lapsed buyers back
FocusBehavior & LTV-aware
See Zee Retention →
O
Active

Zee Operate

Ops & fulfillment

Turns DM-closed orders into real Shopify/Woo orders, pushes them to your carrier automatically, and tracks execution to delivery — zero manual work.

PipelineChat to shipping, automated
Manual stepsZero touch
TrackingCustomer notified at every step
See Zee Operate →
CZee Care · Customer support

Resolves most questions end-to-end with zero hallucinations.

Every reply is grounded in the actual order, the actual product, the actual policy. Confidence too low? Zee Care quietly escalates to your best agent with full context attached.

  • Order status, returns, refunds — auto
  • Sizing & product Q&A from KB
  • Confidence-gated escalation
  • Sentiment-aware tone matching
  • Multilingual (AR · EN · FR · ES)
  • Full audit trail on every action
See Zee Care in action →
SK
Sarah Khoury
Instagram · 5th order
Where's my robe? It's been a week 😩
⚡
Looked up order #1842 · Lavender Robe M · shipped 2d ago via FedEx
high
Hi Sarah — your Lavender Robe shipped Tuesday with FedEx and arrives Friday Mar 22 by noon. Here's the live tracking link 🩷
✓ Resolved by Zee Care · on-brand · no agent needed
SZee Sale · Conversion & sales

Turns DMs into closed orders without an agent.

Recognizes intent the second it appears — "do you have this in M?" — surfaces the product, confirms inventory, handles upsells, ships them to checkout in the same thread.

  • Intent detection & SKU matching
  • Live inventory & variant logic
  • In-thread checkout (WhatsApp Pay, Stripe)
  • Smart upsell & bundle suggestions
  • Abandoned-cart recovery flows
  • Revenue attribution per agent
See Zee Sale in action →
✓
Layla DM'd "azure silk L?"
Intent: purchase · high confidence
Detected
✓
Surfaced product card
Azure Silk Set — L · in stock
Sent
✓
Suggested matching headscarf
Bundle save · lifts order value
Accepted
4
WhatsApp Pay checkout
Awaiting payment confirmation
In progress
SZee Social · Comments & community

Catches every comment. Misses none.

When your reel goes viral, you can't read 4,000 comments. Zee Social can. Sentiment-aware replies, product links in DMs, story-reply automation — and it knows when to stay silent.

  • IG comments + DMs + story replies
  • TikTok comments & DMs
  • Sentiment-aware tone
  • Auto-DM "where to buy" replies
  • Crisis & backlash escalation
  • VIP & influencer detection
See Zee Social in action →
Example conversation · comments on a viral reel
All handled
✓
@aya 02s
Need this tee 😍
✓
@mona 03s
price?
✓
@fares 04s
size XL avail
✓
@rana 04s
🔥🔥🔥
✓
@dina 05s
how do I order
✓
@sara 05s
ship to UAE?
✓
@layla 06s
color options?
✓
@noor 07s
drop link please
✓
+ many more
all replied
CZee Chat · On-site live chat

The tiny widget that guides visitors to checkout.

A 11kb widget that lands on every page. Pre-purchase Q&A, sizing assistance, real-time inventory check, frictionless handoff to a real human when nuance is needed.

  • 11kb widget, no jank
  • PDP / cart / checkout context
  • Live inventory check
  • Embed anywhere with one tag
  • Brand-themable (CSS variables)
  • Continues in WhatsApp on exit
See Zee Chat in action →
Z
Hi! I'm Zee 👋
Online · replies instantly
Will this Lavender Robe fit a UK 12? I'm between sizes.
Our M is closest to UK 10–12 with a relaxed fit. If you're between, M is the safer bet — the cuff is generous. Want me to add a free size-swap to your order? 🩷
Yes please that'd be perfect.
Type your message…→
RZee Retention · Follow-up & win-back

Repeat customers, on autopilot.

Follows up with customers who didn't buy, wins back lapsed ones, and sends after-sales offers and refill nudges — personalized by behaviour and LTV, not blasts.

  • Follows up with customers who didn't buy
  • Wins back lapsed customers automatically
  • After-sales offers, reminders & refill nudges
  • Personalized by behaviour & LTV — never spam
  • Channel-aware with quiet hours & opt-out
  • Revenue attribution per flow
See Zee Retention in action →
Example conversation · 30d after purchase
⚡ Zee Retention · win-back · day 30
Hi Sarah! It's been a month since your Lavender Robe 🩷 Loving it? We just dropped a matching eye mask — 20% off for you only.
"omg yes I love the robe! send it"
🔁 Win-back · reorder won · day 30
OZee Operate · Ops & fulfillment

Chat to shipping, no intervention.

Turns DM-closed orders into real Shopify/Woo orders, pushes them to your shipping carrier automatically, tracks execution from picking to delivery — and only surfaces issues to your team when needed.

  • Turns DM-closed orders into real Shopify/Woo orders
  • Pushes them to your shipping carrier automatically
  • Tracks execution from picking to delivery
  • Surfaces issues to your team only when needed
  • Reserves stock & books courier pickup
  • Notifies the customer at every step
See Zee Operate in action →
Example conversation · order pipeline
⚡ Zee Operate · 10:14:02
✓Order #1842 closed in DM
✓Pushed to Shopify
✓Stock reserved
✓DHL pickup booked for 14:00
✓Customer notified
✓ End-to-end · no human in the loop

Switch on the agents that fit your store.

Pick one. Pick all four. Free 14-day trial includes every Zee agent.

Start free trialSee pricing
Zellio AI

The AI commerce platform for brands that sell everywhere. Built in MENA.

X (Twitter)LinkedInInstagramFacebookYouTubeGitHub
Platform
FeaturesThe EngineAI agentsIntegrationsSolutionsPricing
For brands
Shopify storesWooCommerceD2C foundersEnterpriseAgencies
Resources
Use casesFAQChangelogBlogStatus
Company
AboutSecurityPrivacyTermsContact
© 2026 Zellio AI · Made for brands that sell online.zellio.ai