Every DM lands in one place—with the order attached
WhatsApp, Instagram, Messenger, TikTok, and more in a single timeline per shopper. Built for the way people actually ping stores: fragmented, impatient, and expecting you to remember.
Shoppers do not care which icon they tapped. They care that you know their last order. Zellio stitches channels into one conversation while preserving the commerce profile behind it.
Channels in one queue
How one thread beats five apps
- 1
Identity follows the shopper
Phone, social handle, and email resolve to one customer record so agents never rebuild context.
- 2
Messages stay ordered
Chronological history across channels—no more screenshots forwarded to managers.
- 3
Commerce context stays pinned
Orders, tags, and risk signals surface beside the chat so “where is my order?” gets answered in one touch.
Why we obsessed over threading—not just “connecting”
Connecting a channel is easy. Preserving SLA, ownership, and analytics across channels is hard. Zellio’s inbox is the same surface your team uses for dashboards and assignment, so operational discipline does not break the moment someone slides into your DMs.
Real-time handoffs
Pull in a specialist or AI without splitting the customer across tickets.
Role-aware views
Owners see risk; agents see queues—without leaking data between brands.
Search that understands buyers
Find conversations by order ID, SKU, or tag—not only by keyword.
Peak-day ready
Built for flash sales when message volume spikes but expectations do not drop.
1 profile
Per shopper across connected channels
0 tab hops
To see order + message together
Same SLAs
Whether they DM or WhatsApp you
This is not “unified” if you still open Shopify in another tab
Zellio keeps commerce adjacent to the conversation on purpose. The inbox is not a mirror of your phone—it is the operational cockpit for revenue-critical support.