From viral comment to fulfilled order—without chaos
AI-assisted moderation, structured DM workflows, and the same analytics you expect from private support—because social is not a side channel anymore.
Discovery happens in public; money moves in private. Zellio connects both: keep brand-safe feeds while your team converts interest inside tracked conversations.
Comment intelligence at scale
Classify intent, apply rule-based moderation, and keep an audit trail your team can defend. Reduce spam and policy risk before it hits your brand headlines.
DMs with SLA discipline
Instagram and TikTok threads enter the same prioritized queues as WhatsApp—so social never becomes the place conversations die.
Turn attention into pipeline
Capture high-intent replies, route to the right playbook, and measure conversion—not vanity likes.
Designed for Meta-scale realities
Social integrations break when webhooks stack up or enrichment blocks replies. Zellio’s architecture favors async processing, deduping, and safe fallbacks—so moderation and messaging stay reliable when volume spikes.
From first touch to revenue
Detect
AI + rules score comments and DMs for intent, risk, and priority.
Route
Send high-value threads to trained agents or automations instantly.
Resolve
Answer with product truth tied to your store—not generic scripts.
Measure
Attribute outcomes back to social in the same analytics as chat.
If social is where your customers discover you, it cannot be where your operations fall apart. This pillar is for brands that sell where culture lives—not only where tickets are tidy.