Structure for humans. Automation for repetition.
Priorities, assignment, SLA tracking, and visual workflows triggered by commerce signals—so you grow revenue without growing chaos.
Inbox speed alone does not scale teams. You need ownership when volume doubles overnight, and automation that respects accountability—not shadow IT macros.
Ticketing that respects commerce reality
Conversations become tickets when you need governance: who owns it, how urgent it is, and whether you met your promise to the customer.
- Priorities and queues tuned for revenue-impacting issues—not generic IT severities.
- Assignment and escalation paths that mirror OWNER / ADMIN / AGENT responsibilities.
- History that survives handoffs between AI, agents, and specialists.
Automation that goes past canned replies
Visual workflows listen to tags, order events, and conversation outcomes—then orchestrate follow-ups, internal tasks, and customer messages together.
- Branching logic for VIPs, refunds, or shipping delays with clear owners.
- Background jobs so customers get fast acknowledgements while work completes safely.
- Tight coupling with the same SLAs your leadership dashboard reads.
SLAs your whole company can see
Response and resolution targets surface per channel and team—so you fix bottlenecks before they become churn. No more guessing whether social is silently breaching promise times.
Where tickets meet automation (without Frankenstein integrations)
Zellio keeps workflows, conversations, and commerce data in one platform so automations do not require Zapier chains that break every time your catalog changes.