Solution
WhatsApp-first commerce
Unified queues, Arabic/English workflows, and storefront sync for the channels your customers actually use.
What breaks without the right stack
- Replies trapped on personal phones with no SLA or coaching
- Stale order data leading to refunds promised in chat that ops cannot honor
- Campaign spikes that overwhelm a page inbox with no assignment rules
How Zellio fits
- Support Dashboard brings WhatsApp next to Instagram and TikTok with the same routing discipline
- Commerce connectors keep EasyOrders, Shopify, or Woo in sync for WISMO and refund truth
- Automation and AI stay scoped to your workspace policies, not the public web
- Ops Dashboard is there when finance and fulfillment need depth beyond the thread
Where teams live in Zellio
Frontline teams spend most of their day in the Support Dashboard. Ops and finance jump into the Ops Dashboard for settlements, inventory, and exceptions.
Primary: Support · Ops when money and goods move